Reporta YaRequest account deletion
Email support@reporta-ya.com with the subject “Delete my Reporta Ya account”. Include your account email or alias and a way for us to reply. If you used Apple’s Hide My Email, you can give your relay address or alias. The button prepares a message in your email app. Send it to submit your request. You can also write from your usual email without signing in or reinstalling the app.
Prepare deletion email ↗From the app
Open Profile, open the options menu and select Delete account. If you have lost access or need to confirm the outcome, email support@reporta-ya.com. Signing out or uninstalling the app leaves the account in place.
Data covered and exceptions
The request covers sign-in data, profile, identifiable activity and associated reports, images, video and audio controlled by REPORTA YA S.A.S. A legal obligation may require a specific record to be kept, such as a tax record or a file subject to a preservation order. In that case we will explain the reason and applicable period. Copies independently saved by others are outside our control.
Remove one report or correct a detail
You can also request a correction, ask us to obscure your image or remove a report without closing your account. If you appear in someone else’s content, you can email support@reporta-ya.com even if you never created an account. Provide only a reference that helps us locate the content. Avoid sending passwords, access codes or identity documents in your first message.
Response and timing
Requests are free. We verify identity proportionately and communicate the outcome through the agreed channel. We follow the legal deadline applicable to the processing. When deletion is due under Article 15 of Ecuadorian law, the period is 15 days from receipt of the request. To contact Mateo Romero, the Data Protection Officer in Ecuador, directly, email mateo.romero@reporta-ya.com.
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